Oldland Dental Practice takes complaints very seriously and tries to ensure that all our patients are pleased with their experience of our service.  When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.  Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.  We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

If you have a complaint or concern about the service you have received from the dentists or any of the staff working in this practice, please let us know. We operate a practice complaints procedure.  Our complaint system adheres to national criteria. Please see our ‘ Policy for Handling Patient Complaints’. If you would like to make a complaint about any aspect of you experience at the practice, please contact the practice by either speaking to one of our members of staff direct or by letter. We would prefer if complaints were not sent via the practice’s email facility.

Complaining on behalf of someone else

Please note that we keep strictly to the rules of confidentiality.  If you are complaining on behalf of someone else, we have to know that you have the permission to do so.  A note signed by the person concerned will be needed, unless that are incapable of providing this because of physical or mental illness or are a child under 16 years.

Complaints Procedure/Policy

Please click here to view/download our latest complaints procedure/policy.

"Brilliant! I have been with Katie for over 20 years and even when we moved away I’ve stayed. Professional, friendly and I’ve never had an issue or problem." Rob Walsh
"Just wanted to say a big thanks to Lucy for helping me out so quickly with my broken front crown. The service she gave was outstanding! I can smile again." Joanne Walford
"I have been coming here for some years now and have been with previous dentists and honestly can say this is truly the best dentist in Bristol, patient, polite and outstanding service." Laura H
"I honestly can not thank you all enough. Every member of staff I came into contact with today, either on the phone or face to face, has been not only extremely helpful but incredibly kind to boot." Claire Jackson
"Really friendly and I would recommend Oldland Dental Practice to anyone trying to find a good dentist." Jo Kirkham
"I’m now back to smiling again as Oldland dental did an incredible job with composite - it matches perfectly, even my friends couldn’t believe it!" SAS Consultancy

Dental Treatments

 Facial Aesthetics

Facial Aesthetics

Oldland Dental Practice now provides comprehensive, non surgical solutions for those who seek to improve and maintain the appearance of their skin.
Tooth Whitening

Tooth Whitening

Tooth whitening helps restore the natural colour of teeth. The process is simple. Bleaching agents break down within the tooth, releasing oxygen which removes the stains without damaging the tooth structure – creating a healthy, white smile.
Crowns & Bridges

Crowns & Bridges

If teeth have been cracked or weakened by large fillings, crowns will preserve and protect them. Crowns are made either of thin gold, used in areas which cannot be seen when you smile, or porcelain, which is tooth colored and looks natural.
White Fillings

White Fillings

If you have silver amalgam fillings, you may want to consider replacing them with tooth-coloured fillings which can be more aesthetically more pleasing.
Preventative Dentistry

Preventative Dentistry

A visit to Your Dentist or Hygienist is possibly the most important part of maintaining good oral health and hygiene. On occasions the Dentist may carry out this important visit for you as part of an ongoing course of treatment.
Root Canal Treatment

Root Canal Treatment

Root canal treatment involves the removal of the pulp tissues (the innermost part of the tooth where the nerve is found) from the tooth in the event that it gets infected or inflamed.
Cosmetic Dentistry

Cosmetic Dentistry

If any aspect of your dental appearance concerns you, no matter how trivial it may seem, please do discuss it with us.
Feeling Anxious

Feeling Anxious

We understand that some people feel nervous about visiting the dentist .For most patients, our calm, comfortable surroundings and friendly dentists are enough to put them at ease.
Oldland Dental Practice206 High StreetOldland CommonBristolBS30 9QW0117 9324455find us
Opening Hours
Mon: 9am to 1pm & 2pm to 6pm
Tue: 9am to 1pm & 2pm to 6pm
Wed: 9am to 1pm & 2pm to 5pm
Thu: 9am to 1pm & 2pm to 7pm
Fri: 9am to 1pm & 2pm to 4pm
Sat: Closed
Sun Closed
In An Emergency

Registered patients of the practice may access an emergency appointment by phoning the practice.

For Out Of Hours Treatment:

For NHS patients including children : call 111

For Practice Plan and Private patients: The practice is part of the Keynsham and District Emergency Rota Team of dentists. Please telephone the practice on 0117 9324455 and details of the on-call dentist will be available on the answer machine.

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