Oldland Dental Practice takes complaints very seriously and tries to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
If you have a complaint or concern about the service you have received from the dentists or any of the staff working in this practice, please let us know. We operate a practice complaints procedure. Our complaint system adheres to national criteria. Please see our ‘ Policy for Handling Patient Complaints’. If you would like to make a complaint about any aspect of you experience at the practice, please contact the practice by either speaking to one of our members of staff direct or by letter. We would prefer if complaints were not sent via the practice’s email facility.
Complaining on behalf of someone else
Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we have to know that you have the permission to do so. A note signed by the person concerned will be needed, unless that are incapable of providing this because of physical or mental illness or are a child under 16 years.
Please click here to view/download our latest complaints procedure/policy.