Harmful Misinformation - 22nd February 2021
Practice Policy for Patient Registration
The practice requires all patients to attend on a regular basis and our policy is that patients that have not attended for 2 years or more will be deregistered.
At the end of last week, we saw a massive surge of patients contacting the practice because of inaccurate spread of misinformation on the “Oldland and Surrounding Areas” Facebook page. A patient had falsely said that because of COVID we were wiping patients off our lists due to non-attendance when the practice was closed during lockdown. There then followed a train of toxic comments reinforcing that we wipe patients off at a drop of a hat and aren’t coping with COVID at all. Our phone lines became inundated with patients asking if there was any truth behind this nonsense, and those patients with genuine pain had difficulties getting through.
Although the practice was forced to close, following guidance by the Chief Dental Officer, from 26th March 2020 to the 7th June 2020, on reopening we were told to prioritise urgent dental care and many routine examinations had to be cancelled. From January 2021, we have begun to see a lot more routine treatments, including examinations and in calculating patient’s registration we exclude these months when we were unable to carry out routine care. If you have not had a check-up since March 2020 or before, please contact the practice to arrange one.
We do not deregister patients without a valid reason. All patients that have an appointment receive an email a few days before to remind them of their appointment. On missing an appointment, patients that rebook are told that if they miss again they risk losing their registration. Failure to not attend 2 appointments will result in deregistration. Those patients that repeatedly cancel appointments, especially at short notice also jeopardise their registration. We understand that sometimes things happen out of your control and may cause you to not be able to attend your appointment, and this is why we look at each case individually. We do not mind patients cancelling and rearranging an appointment, as long as we have at least 24hours notice. This way we can offer it to another patient.
COVID has meant it is even harder to find an NHS dentist. So please respect and value your place at the practice.
Don’t forget, if you have an appointment, the onus is on YOU to keep it and turn it.
Coronovirus (COVID-19) UPDATE – 27th December 2020
New Changes from January 2021
Since the beginning of June, when the government announced we could reopen, we have been prioritising urgent dental care and finishing off treatment that was started before the first lockdown.
From the start of January, dental practices across England have been asked to see more patients and increase their NHS delivery targets. This means that from the 4th January we will be welcoming back all patients that require routine treatment like check-ups. If you are overdue a check-up- please contact the practice by either email (email@example.com or telephoning 0117 9324455). Our reception team will also be contacting you soon to arrange an examination and we sincerely hope you will agree to this visit in order to ensure that no new dental problems like tooth decay or gum disease have reared their ugly head; to ensure continued registration at the practice and that the practice remains viable and open for the foreseeable future.
We understand that some of you may still have reservations about attending the practice however we are following the highest possible infection control guidelines. We have made significant changes to make our premises safe for our staff and patients and would encourage all patients to continue to seek care as required.
Coronovirus (COVID-19) UPDATE – 4th November 2020
The Second Lockdown
From the 5th November England will go into another national lockdown. However, unlike the first lockdown when face-to-face care was suspended, during this four-week period of additional restrictions, dental services will stay open and travel to access dental care will be permitted. Given the rigorous safety measures we are working to, the practice will remain open and safe.
We are continuing to operate at a fraction of our former capacity, owing to COVID restrictions and are still not seeing many routine appointments, like check-ups. However, we are still open to treat those with urgent problems. So, if you have already booked an appointment with us, please do not cancel. We would encourage all patients to continue to seek care as required.
Coronovirus (COVID-19) UPDATE – 6th September 2020
Return to Work – Face-to-Face Patient Care
It is now 13 weeks since we re-opened the practice and we are still adapting to our “new normal”. We are seeing far fewer patients and it will inevitably be several months before we are treating anywhere near the same volume of patients pre-COVID. Many of you may already have appointments (e.g. examinations) that were booked 6, 9, or 12 months ago. Many routine appointment are having to be postponed to prioritise those in pain or that require appointments to complete treatment started prior to lockdown. However, we are still keen to see children and those classed as high caries risk (prone to cavities and decay). Our reception team are therefore routinely contacting and cancelling several patients that have non-urgent appointments. If you are one of those patients that has an examination and are due to be seen soon and you are unsure whether your appointment will go ahead - please email (firstname.lastname@example.org) or telephone (0117 9324455) the practice to confirm if this appointment will still go ahead.
Please do not turn up at the practice to check or cancel your appointment.
Please remember that all our safety measures remain in place: -
Many thanks for your patience and understanding.
Oldland Dental Practice
We have been an established dental practice in Oldland Common, Bristol for a number of years and pride ourselves on offering the very best in patient care in a warm and homely environment.
Our professional team is committed to providing the very best in quality dental care and treatment to you and your family.
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